End User Licence Agreement and Privacy Notice

Last updated: 25 July 2026

This page contains (A) the End User Licence Agreement that governs authorised use of Farmdar software and (B) the Privacy Notice that explains how Farmdar handles personal data. A signed customer agreement, order form, data processing agreement or other negotiated written agreement takes precedence where it conflicts with this page.

A. End User Licence Agreement

1. Who provides the services

“Farmdar”, “we”, “us” or “our” means Farmdar Technologies PTE Ltd and Farmdar Pvt Ltd. The Farmdar entity identified in the applicable order form, customer agreement, invoice or service communication is the contracting service provider. This page does not replace or change the contracting entity named in a written agreement.

2. Scope and acceptance

This End User Licence Agreement applies to Farmdar websites, mobile applications, dashboards, APIs and software products, including CropScan, YieldPro, AgriChain, eSurvey and DeveloPro (together, the “Services”). If you use the Services for an organisation, you confirm that you are authorised to do so and that the organisation’s agreement with Farmdar also governs your use.

You accept this agreement when you create an account, click to accept it or use a Service after being given a reasonable opportunity to review it. Where law requires separate consent, use of a Service alone is not treated as that consent.

3. Licence and permitted business use

Subject to the applicable customer agreement and payment of any charges, Farmdar grants you a limited, non-exclusive, non-transferable and revocable licence to use the Services for the authorised internal business, professional, agricultural or operational purposes of you or your organisation. The licence is limited to approved users, devices, territories, modules and usage volumes. It does not transfer ownership of the Services or Farmdar intellectual property.

4. Accounts and authorised users

You and your organisation must:

provide accurate account information and keep it current;
protect credentials, use assigned accounts and apply required multi-factor authentication;
give access only to authorised users with a genuine business need;
promptly notify Farmdar of suspected unauthorised access, credential compromise or misuse; and
remain responsible for activity performed through your accounts, except to the extent caused by Farmdar.

5. Acceptable use

You must not, except where applicable law expressly permits it:

use the Services unlawfully, fraudulently or to infringe another person’s rights;
circumvent access controls, probe for vulnerabilities without written authorisation, or interfere with service availability;
copy, sell, sublicense, lease or make the Services available to an unauthorised third party;
reverse engineer, decompile or attempt to derive non-public source code or models;
upload malicious code, unlawfully obtained data or material you are not entitled to process;
remove proprietary notices or misrepresent Farmdar outputs as independently verified facts; or
use the Services to train a competing model or build a competing product unless Farmdar agrees in writing.

6. Customer data and instructions

You retain the rights you have in data submitted to the Services. You authorise Farmdar to process that data only as needed to provide, secure, support and improve the Services, comply with lawful obligations, and exercise rights expressly granted in the applicable customer agreement. You and your organisation are responsible for having the authority and lawful basis to submit data and issue processing instructions.

Farmdar will not use identifiable customer, farmer, field or survey data to train shared models or for an unrelated commercial purpose unless that use is permitted by the applicable customer agreement, documented customer instructions and applicable law. Contractual restrictions take precedence over any general product-improvement permission.

7. Farmdar technology and outputs

Farmdar and its licensors retain all rights in the Services, software, models, interfaces, documentation and general know-how. Farmdar may use feedback without restriction provided that it does not identify you, disclose confidential information or override a written agreement.

Crop, yield, weather, geospatial and agronomic outputs are decision-support information based on available data and models. They may contain uncertainty and should be validated against local conditions and professional judgement. Unless a written agreement expressly states otherwise, Farmdar outputs must not be the sole basis for a decision that has a legal or similarly significant effect on an individual.

8. Third-party services, updates and support

The Services may rely on third-party platforms, satellite sources, mapping services, cloud providers or app stores. Their terms may also apply. Farmdar may provide security fixes, updates, changes or replacement features. Support levels, maintenance windows and service commitments are governed by the applicable customer agreement or published support terms.

9. Suspension and termination

Farmdar may restrict or suspend access where reasonably necessary to address a security threat, unlawful use, material breach, non-payment or risk to the Services or other users. Where practicable, Farmdar will give notice and an opportunity to remedy the issue. On termination, the licence ends. Data return, export, retention and deletion follow the customer agreement, data processing agreement and applicable law.

10. Warranties and liability

Farmdar will provide the Services with reasonable care and skill and apply the commitments in the applicable customer agreement. Except for express written commitments and rights that cannot lawfully be excluded, the Services are provided on an “as available” basis and results are not guaranteed. Liability limitations, exclusions and remedies are governed by the applicable customer agreement. Nothing on this page excludes liability or a statutory right that cannot lawfully be excluded.

11. Confidentiality, export controls and law

Each party must protect confidential information received through the Services and use it only for the permitted relationship, subject to the applicable agreement. You must comply with applicable sanctions, export-control, anti-bribery and local laws. Governing law and dispute provisions are those in the customer agreement. If no written agreement applies, the law and courts associated with the Farmdar entity providing the Service apply, subject to mandatory local law.

12. Changes to this agreement

Farmdar may update this agreement for legal, security or service changes. We will publish the revised date and give reasonable notice of material changes where practicable. A material change will not retroactively override a signed agreement, and Farmdar will obtain separate consent where applicable law requires it.

B. Privacy Notice

13. Scope and Farmdar’s privacy roles

This Privacy Notice applies to Farmdar websites, communications and Services. Farmdar Technologies PTE Ltd ordinarily acts as controller for the public website, central business contacts and service administration. Farmdar Pvt Ltd may act as controller for Pakistan recruitment, employment and local operations. When Farmdar processes enterprise customer data on documented customer instructions, the customer is normally the controller and the relevant Farmdar entity acts as processor, service provider or data intermediary.

Interim Data Protection Officer and Privacy/Compliance Owner: Muhammed Bukhari
Privacy requests and complaints: privacy@farmdar.co.uk
Singapore business and postal contact: 68 Circular Road, #02-01, Singapore 049422 (current contact details)

14. Personal data we collect

Depending on your relationship with Farmdar, we may collect:

contact, identity, organisation, account and authentication data;
customer, contract, billing, procurement, support and communication records;
farmer, field, survey, crop, agronomic, geospatial and location data where it identifies or relates to a person;
device, browser, IP address, diagnostic, security, access and usage logs;
marketing preferences, event registrations and enquiry details;
recruitment, workforce and contractor data for applicants and personnel; and
information from customers, authorised users, field teams, public sources and approved service providers.

Farm, crop, satellite and geospatial information is not always personal data, but Farmdar treats customer-specific field and agronomic information as confidential where the applicable agreement requires it.

15. Why and on what basis we use personal data

We process personal data to:

provide accounts, products, analytics, surveys, maps, support, training and contracted services;
perform or prepare contracts and manage customers, suppliers, invoices and payments;
secure the Services, prevent misuse, investigate incidents and maintain audit evidence;
meet legal, tax, accounting, employment and regulatory obligations and establish or defend legal claims;
improve product reliability and models where the contract, customer instructions and law permit;
respond to requests, complaints and rights exercises; and
send relevant business communications and marketing where permitted, with required opt-out or consent controls.

Where a law requires a legal basis, we rely as appropriate on contract, steps requested before a contract, legal obligation, legitimate interests, recognised legitimate interests where applicable, consent, protection of vital interests, establishment or defence of legal claims, or the documented instructions of a controller. We assess legitimate interests against individual rights and use consent where it is required. Consent can be withdrawn without affecting earlier lawful processing.

16. Sharing and subprocessors

Farmdar does not sell or rent identifiable personal data. We may disclose data to the relevant Farmdar entity; authorised personnel; the customer responsible for an account or project; contracted cloud, communications, support, analytics, payment, professional and security providers; transaction counterparties under confidentiality; and public authorities where a disclosure is legally required. Providers receive only the access needed for their role and are subject to appropriate contractual, confidentiality and security requirements.

We do not disclose one customer’s identifiable raw data, farmer lists, field boundaries, procurement data or customer-specific outputs to that customer’s competitors. Public or shared areas of a Service, if any, will be clearly identified before a user submits information to them.

17. International transfers

Farmdar operates across countries and uses service providers that may process information outside the country where it was collected. Where transfer restrictions apply, Farmdar uses an approved legal mechanism and supplementary safeguards as appropriate, such as adequacy decisions, contractual clauses, binding customer instructions, transfer assessments or comparable-protection commitments. Consent is not treated as the default transfer mechanism merely because a person uses a Service.

18. Retention

Farmdar keeps personal data only for the period needed for the stated purpose, contract, security or legal obligation. Retention periods are determined by data category and documented schedules. As a general operational baseline, unsuccessful recruitment records are normally reviewed for deletion within 12 months, routine support and security logs within 24 months, and customer project data at contract end plus the agreed return/deletion period. Corporate, tax, employment, dispute and security evidence may be kept longer where law, limitation periods or a legal hold requires it. Data is then securely deleted, anonymised or returned.

19. Security and incidents

Farmdar uses risk-based organisational and technical measures such as access control, least privilege, multi-factor authentication, encryption where appropriate, secure development, vulnerability management, endpoint monitoring, logging, backup and recovery, supplier review, staff training and incident response. No system is completely secure, but this does not limit any non-excludable legal duty. Farmdar assesses suspected personal-data breaches and notifies affected customers, regulators or individuals where a contract or applicable law requires it.

20. Your rights and complaints

Depending on applicable law and our role, you may have rights to be informed, access data, correct inaccurate data, delete data, restrict or object to processing, withdraw consent, receive portable data, challenge certain automated decisions, and complain to a regulator. Rights may be subject to lawful exceptions. If Farmdar acts only on a customer’s instructions, we may direct your request to that customer and assist it as required.

Send requests or complaints to privacy@farmdar.co.uk. We may verify identity and authority before acting. We will acknowledge, investigate and respond within the period required by applicable law. You may also complain to the competent data protection authority where that right applies.

21. Cookies and marketing

Farmdar may use necessary cookies and similar technologies for site operation, security and preferences. Analytics or advertising technologies are used only with the notice, choice and consent required in the relevant jurisdiction. You can use available cookie controls and browser settings. Marketing messages identify the sender and provide an opt-out where required; service and security messages are not marketing.

22. Children

The public website and enterprise Services are not directed to children. Farmdar does not knowingly create a direct-to-child account or collect a child’s personal data without an authorised customer instruction and the consent or other safeguards required by law. If you believe a child’s data was provided improperly, contact the privacy team.

23. Regional and workforce notices

Singapore’s Personal Data Protection Act applies to relevant processing by the Singapore entity. Thailand’s Personal Data Protection Act may apply to relevant Thai operations and individuals. The EU GDPR or UK data-protection and electronic-communications laws may apply where their territorial or contractual conditions are met. Pakistan requirements include applicable cybercrime, electronic-transactions, employment and other laws; Farmdar also monitors the developing Pakistan personal-data legislation. Local mandatory rights prevail over this general notice. Applicants and personnel may also receive a more specific workforce notice.

24. Updates and contact

We may update this Privacy Notice to reflect changes in law, data use or the Services. We will publish the revision date and provide additional notice of material changes where required. Continued use is not treated as consent where applicable law requires an affirmative choice.

Questions, privacy requests and complaints should be sent to privacy@farmdar.co.uk.